We know that ours was not one of your simplest projects…. what with the “unique prep”, surprises and changes as we went along. Rarely are we in awe of an organization’s level of service, but after working for years with your team and you, personally, we have to share that we believe you set the quality and service benchmark by which other construction companies should be measured.
Robert, you are welcome to share this note, as you deem appropriate. Since others may be reading this I must disclose that we had 3 or 4 difficulties/challenges during the construction process and after completion. We are so impressed by your reaction each time something came up…. No pointing fingers…. You immediately visited our home, carefully analyzing the situation(s), took charge, made the decision(s) and took the proper action. You left us completely satisfied.
I am reminded that you took charge to procure the right maintenance company….and that you followed through/up on their performance.
We are happy to recommend Captain Cook Pool & Spa to those that might be in need of what you guys do so well…. Design, build, refurbish pools and spas.
Every member of your team worked incredibly hard, putting all their good mana into my pool which made it extra special and pono, for that I am truly grateful.
Mahalo nui to Robert, Randy, Bobby, Earl, Mack, and Braddah for all your hard work and good mana. You guys are the Best!
Mr. Tavares came to our home, looked at our project and where other contractors had either no idea what to do with it, or didn’t make us feel comfortable with them as a company, he said he could help us and we liked him.
We are happy with the work that Captain Cook Pool & Spa did for us. We use our pool all the time, and even when we aren’t in it, we enjoy looking at it now. Mr. Tavares is very helpful, his crew is respectful and fun, the work they did is top notch. We very highly recommend them.
As we were out of state during most of the construction and unable to supervise the process, we needed a trustworthy contractor.
My wife and I selected Captain Cook Pool and Spa to build our pool. Captain Cook Pool and Spa has established itself as the premier pool builder on the Big Island. From the sales process to the completion of the pool, Robert and his workers were excellent in following through with their commitment.
During the construction, Robert was onsite during crucial phases and employs craftsmen that provide professionally finished work.
I am an electrical Contractor in Alaska and appreciate quality craftsmanship. What I experienced with Captain Cook Pool and Spa was such.
In addition to the pool we had many issues to deal with such as rock walls, fencing, and landscape concepts and design. Robert had great vision and conveyed his ideas. Such advice from a seasoned contractor was much appreciated.
Since the completion of our pool, Robert has made the transition to pool ownership a pleasure. He has also made several site visits afterwards to check on things and explained in detail maintenance and water testing.
Robert is the most professional and personable person you could hope to work with. He exhibited patience in the front end of the process while concepts were being discussed. He is seasoned in his trade, thus enabling his company to provide the best end product while avoiding catastrophe and unneeded costs. He genuinely cares about his projects.
My wife and I are both very pleased our new custom pool and know that we made the right decision when choosing Captain Cook Pool and Spa.
We would highly recommend Captain Cook Pool and Spa to anyone.
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